Refund policy
WELLNESS & SKINCARE PRODUCTS
We want you to feel confident when trying our products.
If you are not completely satisfied with your purchase, you may return eligible skincare or wellness products within 30 days of delivery, provided:
- The product is returned with at least two-thirds of its original contents remaining (no more than one-third used).
- The product has not been intentionally damaged, contaminated, or altered.
- Proof of purchase is provided.
For hygiene and quality reasons, products that are mostly empty or excessively used are not eligible for a refund.
If your item arrives damaged, faulty, or incorrect, please contact us within 30 days of delivery so we can resolve the issue promptly.
CHANGE OF MIND RETURNS
If you change your mind, we accept returns of unused and unopened items in their original condition within 30 days of delivery.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or supplied in error.
Exchanges are not available at this time.
JEWELLERY
If your jewellery arrives damaged or faulty, please contact us within 30 days of delivery and include photographs of the item. We will work with you to resolve the issue as quickly as possible.
INCORRECT ORDERS
If we have made an error with your order, please contact us within 30 days of delivery. We will arrange the appropriate replacement, exchange, or refund as quickly as possible.
REFUNDS
Once we receive and inspect the returned item, approved refunds will be processed to your original payment method within 10 business days.